Client Bill of Rights

 

  1. You have the right to your own information and data. We don't register your domains in our name or otherwise interfere with your right to control or move your content.
  2. You have the right to all logins, passwords and other technical information necessary for you or anyone else you designate to manage your content.
  3. You have the right to make the final decisions. Even if we think a design of yellow pages with purple stripes is not the best for you, that's what we'll implement if you tell us to do it.
  4. You have the right to review options. If you want us to think of more than one way something can be done, we'll give you choices.
  5. You have a right to know when -we- don't know. We don't pretend to be familiar with every technology out there, and won't tell you we're experts when we're not.
  6. You have the right to strict confidentiality. We don't discuss your projects with anyone you haven't given us explicit permission to discuss the project with.
  7. You have the right to know how much something's going to cost -before- work is started.
  8. You have the right to receive an invoice you can understand.
  9. You have the right to know exactly who is working on your project, what qualifications they hold and whether their background has been checked.
  10. You have the right to timely, open and consistent communication. Unless your agreement with PixelMongers says otherwise, you have a right to own all the works we create for you.